Getting Started
Please make sure you have read the product’s Manual before contacting us. We work our best for the products to be self-explanatory and most questions are answered there.
Knowledge Base
Please have a look at the frequently asked questions below.
If you cannot find an answer to your question in the FAQ section, you are invited to send us an e-mail with your questions.
Contact Us
You can contact us directly using the form below or chat with us using the Messenger icon on the right of the page. We look forward from hearing from you :]
Contact Us

If you require assistance please contact us here.
Customer Support is always available 365 days a year and you’ll probably get the fastest responce on today’s Internet.
We look forward from hearing from you.

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How do I download my purchase?
Your downloads should be available on your account "Downloads" Tab, an email will be sent to you after completing the order, please also check your email "Junk" folder.
I Did Not Receive an Email After My Purchase
Sorry about that. We sent your purchase emails to the email address provided during checkout. Your downloads should be available on your account "Downloads" Tab, an email will be sent to you after completing the order, please also check your email "Junk" folder.
How do i install your KONTAKT libraries?
Our Non-NKS ready KONTAKT Libraries / Instruments do not require any special activation such as “Add Library”. You can open the .nki(s) from Kontakt’s browser, or simply drag n drop the first .nki inside Kontakt. You can then navigate through the rest of the library using the “Back” and “Next” buttons on top of Kontakt’s interface.
Can I use the Kontakt player engine?
Some of our products require the full retail version of Kontakt and some can be loaded in the Free Kontakt Player version. For further requirements such as which kontakt version is necessary, please check each libraries requirements, which can be found towards the bottom of each product page.
Can I Use My Audiomodern Products Royalty Free in My Professional Productions?
Yes! All of our samples are royalty free. Feel free to use them as much as you want. The only thing you can't do is resell the samples themselves, on their own or as part of any sample pack.
Will Audiomodern Ship My Software Order? Is There a Physical Product?
Unless you have ordered a Bundle, No. All of Audiomodern's software & products are digital and delivered via download. You'll receive an email containing download and installation instructions immediately after purchasing and you can download your products on your account "Downloads: Tab. If you haven't received your purchase email, please check all possible names and email addresses that could have been used during checkout or contact us for further assistance.
What if I want a refund?
Audiomodern has a 100% Money Back guarantee on all of our individual products. Contact [email protected] with your request. We do not give refunds on bulk orders. We do not give refunds to people who are having issues because of cracked software. We do not do refunds after 7 days. Contact us to learn more.

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